What is the Sunderland AFC app? It's the club's official app and the quickest way to follow Sunderland, wherever you are. Live match centres for the men's and women's teams, live U21 games, video, news, notifications and your Black Cats Membership, all in one place.
Which teams does it cover? The men's first team, the women's team, the U21 and the U18 teams.
Is it free? Yes. The app is free to download. Some video and live content is exclusively for Black Cats Members, and some lands for Members first before opening up to everyone else.
Do I need to be a Black Cats Member to use it? No. The app is for every Sunderland fan. Members get extra content and their membership benefits in the app as well.
What phones does it work on? iPhone iOS version 17 or later, and Android phones running 8.0 (Oreo, API level 26) or later.
Can I download it outside the UK? Yes, it's available in the App Store and Google Play regions worldwide.
Is the app replacing the website? The App will be the hub of all content, news and information about Sunderland AFC. It is mobile native, It will continue to develop over the next few years adding more features. The website will continue to run the same way.
FAQs: Account and sign in
Do I need an account? You can browse news and free content without one. Sign in to unlock membership content, personalise your alerts and get the most out of match days.
Which account do I use? Your SAFC account, the same email and password you use for SAFC.com. If you're a Black Cats Member, use the email your membership is attached to.
I've forgotten my password. Tap Sign in, then Forgotten password, and enter your email. We'll send a reset link. Check your junk folder if it hasn't arrived within a few minutes. View the guide here.
Can I use the app on more than one device? Yes, sign in with the same account on each device.
How do I update my details? In the app under Menu > Account > Edit Account
How do I delete my account? In the app under Menu > Account > Delete. This will delete your app account, but not the app or any associated membership or ticketing account.
FAQs: Membership and member content
What do Black Cats Members get in the app? Your Membership Hub, with your membership and benefits in one place, plus member video: Full 90 match replays, Presser Uncut the night before every Premier League game, BCM Interviews every Friday at 3pm, and more. You'll also get alerts for home and away ticket ballots, the BCM Academy Mascot Ballot and member competitions.
What do BCM Exclusive and BCM Early Access mean? BCM Exclusive is for Members only. BCM Early Access is for Members first, then opens up to everyone a short time later.
I'm a Member but I can't see member content. Check you're signed in with the email your membership is attached to. If you are, sign out and back in. Still nothing? Contact AskSAFC with your membership number and we'll sort it.
I'm a Season Ticket Holder. Do I get member content? [Season Ticket Plus holders: confirm entitlement.] A season ticket on its own doesn't include Black Cats Membership, but you can join at any time.
Can I join Black Cats Membership in the app?
Not yet. To join the Membership, you'll have to visit the main site, which can take up to 48 hours to be fully processed and allow access to your membership benefits.
My child has Academy membership. How do they use the app? Download the app and sign in with your child’s own account details. Use the email address linked to their Black Cats Academy membership, not yours.
If your child is under 13, they need permission from a parent or guardian to use the app.
FAQs: Watching and listening
Can I listen to the match live in the app? Yes. Live audio commentary for men's first team matches is available in the Match Centre (Free to members only).
Can I watch games live? Members can watch live U21 home games with club commentary in the app. Men's and women's first team games aren't shown live in the app because of broadcast rights, but you'll get live updates, line-ups and stats in the Match Centre, and Members can watch Full 90 replays afterwards.
When do match replays go up? Highlights go up a few hours after the final whistle, and anyone signed in to the app can watch them. Full match replays follow the next day and are only for Black Cats Members.
What's in the Match Centre? Fixtures, results, line-ups, live updates and stats for the men's and women's teams.
Does streaming use a lot of data? Video uses more data than audio or browsing. If you're not on Wi-Fi, keep an eye on your allowance.
Why won't a video play? Some videos are for Members only or Members first. If it should be free, try closing and reopening the app, or check your connection. See Troubleshooting below.
FAQs: Tickets, shop and what's coming
Can I buy or store tickets in the app? Not yet. For now, buy tickets at safc.com as usual. We’re planning to add ticketing and account management to the app in 2027. You won’t have to use the app for tickets. You’ll still be able to buy and manage them at safc.com.
Can I shop in the app? The app links straight to the SAFC Store online. Shopping inside the app is on the way.
What else is coming? Tickets in the app, the SAFC Store built in, and new ways to play along on match days, including quizzes, polls and leaderboards. We'll add features through the season and tell you in the app as they land.
How do I suggest a feature? Email your ideas to bcm@safc.com. Everything you send helps us work out what to improve and add next.
FAQs: Troubleshooting and help
The app won't open or keeps crashing. Make sure you're on the latest version from the App Store or Google Play. If it still crashes, delete the app, restart your phone and download it again. You won't lose anything; just sign back in.
I'm not getting notifications. Check they're allowed in your phone settings and switched on in the app under Menu > Account > Notifications. Match alerts only come through for the teams you've selected.
I can't sign in. Check you're using your SAFC account email. Try resetting your password. If you still can't get in, contact AskSAFC, and we'll check your account. Link to login articles, same account you use for ticketing/website.
Something's showing wrong. Pull down on the screen to refresh. If it's still wrong, let us know through AskSAFC. Match data is supplied by a third party live in-game and may be subject to errors or delays.
How do I get help? Contact AskSAFC at https://help.asksafc.com. Tell us your phone model, the app version and what happened, and we'll get back to you within 48 hours.
Welcome journey screenshots
Where to see app version: Menu > Account (just below account ID if logged in)